Shipping Information
This policy applies to domestic (United States) orders. By placing an order with Biohaxys, you agree to the terms outlined below, designed to provide transparency about our shipping processes.
Shipping Costs
We offer free shipping on all orders within the continental United States.
| Delivery Location |
Shipping Charge |
| United States |
Free |
Currently, we do not ship to: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, and Armed Forces addresses (Americas, Europe, Pacific).
Handling & Order Cut-Off
Orders are processed within 1–3 business days (Monday to Friday).
Order cut-off time: 3:00 PM (PST, GMT-08:00)
Transit Times:
| Delivery Location |
Transit Time |
| United States |
3–4 Business Days |
Shipping Delays: Delivery may occasionally be affected by weather, holiday periods, or USPS errors.
Shipping Status & Tracking
Once your order ships, you will receive a confirmation email with your tracking number. If you do not receive this email immediately, rest assured your delivery is scheduled according to the estimated date provided at checkout.
Order Changes & Address Updates
- Notify us immediately if changes are required. Custom or pre-ordered items cannot be exchanged.
- To update your shipping address, contact support@biohaxys.com or call +1 866-350-8707 within 24 hours of placing your order. Changes cannot be made once your order is in transit.
- Orders returned due to incorrect addresses will incur additional shipping charges.
Item Not Received
If your order shows as delivered but you have not received it:
- Contact the courier to locate your shipment.
- If unresolved, email support@biohaxys.com for assistance.
Contact & Support
Legal Business Name: NexxGenn LLC
Fictitious Business Name: Biohaxys
Address: 990 Cloverbrook Cir, Vacaville, CA 95687, USA
Phone: +1 866-350-8707
Email: support@biohaxys.com
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM
Biohaxys is a registered fictitious business name in Solano County, California, owned by NexxGenn LLC.
